Switchere Explains: Top 10 Frequently Asked Questions

Welcome to our new feature called ‘Switchere Explains’. Here, we’re about to discuss the hottest issues as well as answer the most popular questions relating to our service.

If you want to find out something about our exchange services, project background, future plans, or something else, just leave your question in the comment section down below. Every question will be noticed, and the most interesting ones will be discussed in the next articles. 

BUT! Please make sure you read our FAQ in order to avoid unnecessary repetition of questions. Just keep reading to see the answers to your commonly asked questions. Thank you & let’s get started!

#1 Which bank cards are accepted for payments by Switchere.com?

Switchere.com accepts credit and debit cards (Visa/Mastercard/Maestro) for payment processing on the website. All verification documents provided by platform users are subject to standard eligibility requirements. 

Please pay attention! Your credit or debit card has to support 3DS protocol in order to prevent fraud in transactions with credit and debit cards online. 

Bank cards issued in countries from the list below aren’t accepted for exchange services due to regulatory requirements adopted by the payment processing service provider.

#2 Which bank cards are accepted when selling crypto to fiat currencies?

All Visa, Mastercard, and Maestro bank cards (debit, credit and prepaid) are accepted for converting cryptocurrencies to fiat currencies (EUR and USD) with the exception of cards issued in countries from the list below.

#3 Are there any country restrictions for using Switchere.com services? 

You may use the Switchere.com services only as permitted by applicable laws and regulations. As stipulated by governing law and jurisdiction clauses, the residents of countries from the list below aren’t eligible to use the exchange services rendered by the Switchere.com website.

#4 Are there any country restrictions for using NETELLER  services? 

There are also some country restrictions that don’t allow to use NETELLER services At present, NETELLER does not provide service to the following countries from the list below.

#5 I want to know the status of my application, at what stage is it? What should I do?

You can check the status of your orders on the transaction page. You will also receive a notification relating to your application on your email. Make sure to check it!

#6 How long should I wait for verification of my documents?

The standard time for verification of documents is one business day. If you have any problems with Identity verification, just check our guide relating to this issue.

#7 How long does it take to process applications?

This information is displayed to every single user at the registration of an order. Processing time ≈5-30 min.

#8 How commissions are determined?

Due to the all-inclusive pricing algorithm, the amount you see when making an order is final and it already includes all order processing expenses — we do not charge any added commissions (network fees, etc.), thus maintaining transparency and guaranteeing no hidden fees or unexpected, additional costs.

#9 Is verification mandatory? Can I use services without verification?

Due to the implementation of the 5th EU Anti-Money Laundering Directive, the exchange operations are available to Switchere.com users after completing registration and identity verification.

Switchere verification process is rather simple and usually takes up to 15 minutes. If you have any problems with verification, you can find our guides on the ‘Tutorials’ section.

#10 What are the Spending limits?

Once you have passed verification on Switchere, you may pay attention to so-called Spending limits. The current limit you see on your account is the maximum sum for which it’s possible to make exchange transactions from your account as a whole. That is, they are considered as restrictions on the purchase sum and don’t have any time frameworks at all.

If you want to find out something about Switchere, please share your questions in the comments and we’ll consider them in our next articles.

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